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    • Change Management Training Courses FAQ’s

    About Our Courses

    We offer four certificated courses:

    We also offer a range of Master Classes including:

    Upon completion of our certificated courses, you will receive:

    • Accreditation and Digital Badges from APMG International
    • Access to ongoing learning through ChangeabilityPro® platform
    • Recognition of your expertise that you can share on professional platforms

    Yes, our Change Management Foundation Practitioner Course is accredited by APMG International, a globally recognised examining body. Our other certificated courses (Agile Change Agent, Agile Change Coach, and Neuroscience for Change) also provide digital badges upon completion.

    Our courses cater to all levels:

    Change Management Foundation Practitioner: 4.5 days (intensive virtual classroom)

    Agile Change Agent: Available as both virtual classroom course which lasts 2 days and self-paced online course which can be taken at your pace, lasting up to 1 year.

    Agile Change Coach: Available as both virtual classroom course which lasts 2 days and self-paced online course which can be taken at your pace, lasting up to 1 year.

    Neuroscience for Change: Virtual classroom format lasting 2 days

    Master Classes: Typically shorter, focused sessions, covering the equivalent of a one day event, including time to apply the practical techniques to your own situations.

    1. Delivered by Melanie Franklin

    • Chaired the Change Management Institute in the UK for 6 years
    • Helped shape the themes and content for the Change Management Body of Knowledge
    • Chief Examiner for 3 qualifications from APMG International
    • Has worked alongside Richard Smith (Chief Examiner for the Foundation Practitioner qualification) for over 10 years
    • Deep understanding of both the syllabus and exam coverage
    • “My reputation is on the line” – it’s just Melanie training, so quality is directly linked to her professional reputation

    2. Practical, Not Just Theoretical

    • Described as “group coaching” rather than just training
    • Helps people work through their current challenges
    • Provides practical solutions and implementation plans
    • Focus on creating ability, not just knowledge
    • “Delivery that generates ability, not just knowledge”

    3. Real-World Experience

    • Extensive experience leading change initiatives (large/small, national/global, new opportunities/fixing problems)
    • Shares current examples from programmes Melanie is currently involved in
    • Provides issues, causes, solutions, and results from real situations

    4. Comprehensive Materials and Ongoing Support

    • Provides templates, checklists, example workshop agendas, role descriptions, questionnaires
    • Free access to ChangeabilityPro® AI-powered platform
    • Free online group coaching sessions every 2 weeks
    • New neurohacks added every 2 weeks
    • New master classes every 12 weeks
    • Newsletter with latest thinking

    5. Tailored Solutions

    • Not a “production line” approach
    • Time taken to understand your needs
    • Collaboration to identify learning objectives
    • Bespoke solutions based on experience from other programmes

    6. Highly Interactive Learning

    • Working in pairs, small groups, and whole group discussions
    • Application of learning to your situation throughout the course
    • Cross-functional learning encouraged
    • Psychologically safe space for sharing ideas

    7. Integration of Modern Approaches

    • Combines traditional change management with agile approaches
    • Incorporates neuroscience into change practice
    • Addresses AI and technology in change management
    • Keeps content fresh and relevant

    8. Excellent Results

    • High pass rates for examinations
    • Excellent attendee feedback
    • Positive feedback emphasises practical usefulness and immediate applicability

    Our courses cover:

    • How individuals react to change
    • Communication methods and strategies
    • Change management models and theories
    • Behavioural change techniques
    • Building resilience through neuroscience
    • Stakeholder engagement
    • Cultural change programmes
    • Measurement of change success
    • AI and technology in change
    • Building change networks

    Yes, we teach a range of models and theories including those found in the Change Management Body of Knowledge. Our founder, Melanie Franklin, chaired the Change Management Institute in the UK for 6 years and helped shape the Body of Knowledge. We also integrate agile approaches and neuroscience into change management.

    The Change Management Foundation and Practitioner course is delivered as one comprehensive programme over 4.5 days. You study both levels during the training, starting with Foundation (learning the theories) and moving to Practitioner (learning how to apply them) within the same week. This approach provides both theoretical knowledge and practical application together.

    Course Delivery

    We offer three formats:

    In-House: Tailored, in-person training delivered at your premises

    Virtual Classroom: Live, interactive online training via Microsoft Teams

    Self-Paced: Available for Agile Change Agent and Agile Change Coach courses

    Our standard courses are delivered virtually via Microsoft Teams. For in-house training, we travel to your location anywhere in the UK.

    Yes, all our standard courses are delivered virtually through Microsoft Teams. This provides flexibility whilst maintaining high-quality, interactive learning experiences.

    We use Microsoft Teams for all virtual classroom training.

    Yes. You receive:

    • Comprehensive pre-course materials including e-books
    • Free trial of ChangeabilityPro® with every course purchase for access to more learning materials
    • Free access to online group coaching sessions
    • Free access to community events
    • Ongoing support through our AI-powered ChangeabilityPro® platform

    The Change Management Foundation Practitioner Course runs for 4.5 days. Specific session times are confirmed upon booking.

    Yes, for the Change Management Foundation Practitioner Course, you receive an e-book (Effective Change Managers Handbook) along with a guide to the key pages to read ahead of the training.

    Yes, we provide:

    • Access to ChangeabilityPro® platform with ongoing resources
    • Pre-course materials and e-books
    • Templates, checklists, and tools
    • Example workshop agendas
    • Role descriptions and questionnaires

    Booking and Registration

    You can book directly through our website at www.capabilityforchange.com/courses or contact us at admin@capabilityforchange.com

    Course dates are published on our website. You can view upcoming dates for each course here:

    Please contact admin@capabilityforchange.com to enquire about waiting lists for fully booked courses.

    We accept standard payment methods, and Klarna is available at checkout for flexible payment options.

    Pricing and Group Bookings

    Yes, we offer a 15% discount for self-funding individuals. Use code LEARN15 at checkout for 15% off.

    Yes, for multiple bookings and in-house training, please contact admin@capabilityforchange.com for group pricing.

    No, VAT is added to the stated prices.

    In-House and Bespoke Training

    Yes, we offer comprehensive in-house training delivered by Melanie Franklin. This is ideal for organisations going through change or wanting to build change capability at scale.

    Absolutely. Melanie works with you to understand your needs and suggests tailored solutions based on her extensive experience. The training is not a “production line” approach – we collaborate to identify learning objectives to ensure you achieve the outcomes you need.

    In-house training includes:

    • Ongoing support through ChangeabilityPro® platform
    • Training specifically tailored to your organisation
    • Materials to put techniques into practice (checklists, templates, workshop agendas, role descriptions, questionnaires)
    • Real-world examples from current programmes

    Yes, we offer two executive programmes:

    Executive Leadership in an Environment of Multiple, Simultaneous Change: Supports senior leaders with skills to thrive during constant change, provides questions to ask and factors to assess for successful change embedding

    Strategic Value of Change Management: Defines the risks and benefits of effective change approaches, explains alignment between transformation objectives and change management outcomes, and calculates ROI

    Yes, we deliver in-house training throughout the UK.

    Contact us via the form on our website or email admin@capabilityforchange.com to discuss your requirements. We’ll arrange a consultation to understand your needs and develop a tailored proposal.

    Prerequisites and Suitability

    No prior qualifications are needed. Our courses welcome people at all levels of experience with change management.

    Our courses are designed for varying experience levels:

    Experienced professionals: Refresh knowledge and gain formal qualifications to match your ability

    No experience: The Agile Change Agent and Change Management Foundation Practitioner courses are perfect starting points

    Some experience: You can compare theory with real-life experience

    Yes, absolutely. The courses don’t rely on prior knowledge of change techniques, though if you’re in a managerial role, you may have worked through elements without realising it.

    We offer guidance on our website, including a short webinar recording to help you decide. Generally:

    Yes. Our courses are relevant for:

    • Anyone experiencing or enabling change at work
    • Leaders and managers supporting teams through change
    • Project professionals whose projects trigger change
    • People professionals (HR, L&D, OD) working with organisational culture
    • Change professionals wanting to develop expertise

    Support and Follow-Up

    • Free access to online group coaching sessions (every 2 weeks with ChangeabilityPro® membership)
    • Free access to community events
    • Free trial of ChangeabilityPro® platform
    • Ongoing AI-powered platform support
    • Regular newsletter with latest thinking
    • New neurohacks added every 2 weeks
    • New master classes every 12 weeks

    Yes, through ChangeabilityPro® membership and our community sessions. Email support is available at admin@capabilityforchange.com

    Yes, we have:

    • Regular webinars and events
    • Change Capability Community sessions every 4 weeks
    • Networking with senior change leaders every 4 months
    • Online community for connecting with like-minded professionals
    • Annual Global Capability for Change Survey

    With ChangeabilityPro® membership, you have ongoing access to:

    • A growing bank of neurohacks
    • Unlimited downloadable resources
    • All master classes
    • Regular updates as new materials are added

    Yes, we provide comprehensive materials including checklists, templates, example workshop agendas, role descriptions, and questionnaires.

    About Your Company

    Melanie Franklin has been delivering training, coaching, and consultancy through Agile Change Management for over 10 years. Capability for Change Limited was established more recently to focus specifically on building change capability at scale.

    Melanie Franklin (Chief Executive Officer) personally delivers the certificated courses. She:

    • Has led numerous change initiatives (large/small, national/global)
    • Chaired the Change Management Institute in the UK for 6 years
    • Helped shape the Change Management Body of Knowledge
    • Has written multiple change management courses with textbooks and certifications
    • Is Chief Examiner for 3 qualifications from APMG International: Agile Change Agent; Agile Change Coach; Neuroscience for Change
    • Has worked alongside the Chief Examiner for the Foundation Practitioner qualification for over 10 years

    Yes, Melanie Franklin has extensive real-world experience leading change initiatives and is currently involved in multiple programmes. She shares current examples and practical solutions from active projects (without naming organisations).

    Our philosophy centres on four elements:

    1. Capability: Creating the ability to do something, not just knowledge of what to do
    2. Talent: Helping people recognise natural talents and work that gives pleasure
    3. Innovation: Inspiring insights, new thinking, and willingness to challenge the status quo
    4. Growth: Investment that leads to organisational and individual development

    Melanie describes her courses as “group coaching” – helping people work through current challenges and find practical solutions.

    Melanie regularly shares examples from programmes she’s involved in, discussing issues, causes, solutions, and results (without naming organisations to maintain confidentiality).

    Our training is relevant across all industries. Delegates come from various sectors, and the cross-functional learning adds significant value.

    Yes, every course purchase includes a free trial of ChangeabilityPro®.

    Additional Information

    Yes, we regularly offer:

    • Deep dive events for understanding more about specific topics in change
    • Every 2 weeks we host a free online, virtual coaching session, where you can bring your challenges and issues and have them answered by Melanie Franklin
    • Free webinars and events – find the latest listings here
    • Webinars explaining the Global Change Survey Results

    You can view upcoming events at www.capabilityforchange.com/category/events

    Yes, contact admin@capabilityforchange.com or to arrange a discussion with Melanie Franklin about your training needs.

    Melanie Franklin chaired the Change Management Institute in the UK for 6 years, and our courses are accredited by APMG International. Melanie is also an accredited trainer for each of the certificated courses: Agile Change Agent; Agile Change Coach; Change Management Foundation and Practitioner; Neuroscience for Change. Melanie is also a Chartered Management Consultant, awarded by the Chartered Institute of Management.