ChangeabilityPro® FAQ’s

We offer four certificated courses:A CIO’s first instinct will be to ask what data is being processed by the AI, where it is stored, which large language model underpins the platform, and whether employee queries could be used to train the model. If staff are describing their organisation’s change challenges in detail — naming programmes, describing resistance, discussing leadership dynamics — that is potentially sensitive organisational intelligence entering a third-party system. The CIO will want data processing agreements, clarity on GDPR compliance, and assurance that no proprietary information is being retained or shared. 

ChangeabilityPro® platform and user data is stored within our controlled cloud environment, located in the EU, so it is subject to GDPR. As part of the procurement process, we participate with enterprise security reviews.  

When a user makes a call on our AI coaching functionality, their conversations are stored in our database to enable the Chat History feature, and we have database rules in place that restrict users to accessing only their own chat records. These calls are processed by OpenAI which processes these questions outside of the EU, however they have a data retention policy of 30 days, and Open AI does not use our data for training.  

ChangeabilityPro® can operate stand-alone for rapid deployment. ChangeabilityPro® supports single-sign on and access can be provided via integration with other platforms. A specific organisational instance of ChangeabilityPro® can be developed. This enables your users to include their context specific data into the closed loop of curated change and transformation resources. We can achieve this through replicating additional instances of our databases and a separate Open AI project to enable the AI coaching feature. 

User data from ChangeabilityPro® can be integrated with existing learning management systems to ensure a single source of learning and development data. 

ChangeabilityPro® is not trying to compete with generic AI assistants or static learning libraries.  

ChangeabilityPro® is not replicating internally trained AI models which use your own organisational data and workflows because these solutions are typically focused on information retrieval, productivity and operational insight.  

ChangeabilityPro® addresses a more complex challenge, helping leaders, managers and employees successfully adopt and sustain change through specialist behavioural change guidance, neuroscience-informed support and practical “in the moment” capability building.  

The value of ChangeabilityPro® lies in its specialist change-management knowledge, behavioural change focus and neuroscience-informed expertise, combined with practical “moment of need” guidance that helps people deal with real workplace challenges as they happen. The platform is also broader than a standalone AI tool, bringing together the AI Coach, Neurohacks, resources, masterclasses and events into a structured ecosystem designed specifically to build sustainable change capability. 

To grow, we have an evolving evidence base that demonstrates: 

• strong engagement indicators 

• repeat usage behaviour 

• examples of practical application 

• evidence that people return to the platform during real-world change situations 

As part of our implementation of ChangeabilityPro® we work with you to design the measures that you need to prove your return on investment. For example, we will devise measures that prove increased confidence leading to reduced elapsed time for adopting new ways of working, reduced cost of training and coaching and increased productivity. 

A technically minded CTO will want to understand how the AI is constrained. What happens if it gives advice that contradicts the organisation’s own change methodology or values? Who is accountable if a manager follows the platform’s guidance and it leads to a poor outcome? The lack of a human in the loop is both the platform’s strength and its biggest governance question for a risk-conscious technology leader. 

We are a small specialist provider, but we ensure we are organised with governance processes proportionate to our size and scale. As part of the due diligence on our company, we will provide service level agreements, data handling agreements, penetration testing results, architecture diagrams etc as requested. We actively support your IT security review processes and we are financially sound and can provide financial data to evidence this.   

We all want to ensure that we avoid the problem of a tool that sits inside the technology stack but remains unused. As ChangeabilityPro® provides solutions for the creation and adoption of new behaviours, we have a well worked out approach to implementing our platform to ensure usability. This approach includes launch sessions with those who have created the platform solutions and techniques, and an extensive programme of opportunities for users to meet virtually for regular coaching sessions, and for Heads of Change Management and Heads of HR and Learning and Development to take part in face to face content creation symposiums.

ChangeabilityPro® is not a replacement for your existing change management training courses which provide valuable knowledge in the theories and models of change. ChangeabilityPro® builds on this knowledge, acting as the operational layer that helps people actually apply change capability in real work.  

ChangeabilityPro® does not replace the in-person coaching services that you provide, as it supplements the support from coaches by providing in the moment, at the point of need practical solutions to change dilemmas. This removes blockages to progress and enables those in a coaching programme to extend their learning as they have practical experiences to share with their coach.  

ChangeabilityPro® has been designed to support those moments when people need immediate support, when people are struggling to retrieve what they have already been taught. ChangeabilityPro® is a bridge between formal learning and live application, not a competitor to training and learning.  

ChangeabilityPro® is designed to continually build and increase capability for change. It is not remedial support for people who lack capability. Experienced people still face moments of uncertainty under pressure. The platform gives them a place to think clearly and act confidently, which enables them to put into practice the knowledge and skills they have gained from change management training courses.  

ChangeabilityPro® draws exclusively from a knowledge base curated specifically for organisational change and human adaptation. It does not source answers from the open internet, so it removes the risk of hallucinations from unknown sources. The source information in ChangeabilityPro® is drawn from experts and experienced practitioners in change and transformation including neuroscientists, certified coaches, heads of change and transformation, and highly experienced consultants.  

The solutions and techniques provided by ChangeabilityPro® have all been mapped to the techniques and leadership skills in bodies of knowledge, competency models and maturity models from professional bodies including the Change Management Institute and the World Economic Forum.  

ChangeabilityPro® is intuitive, with a low customer effort score. It has been designed for use when support for change situations is needed so there is no expectation that users must use it every day. They use it when they need it, so they have the power to manage their platform fatigue. 

ChangeabilityPro® has been designed to help coaches build change capability in others. The extensive and continually updated solutions, techniques and guidance in ChangeabilityPro® provides internal coaches with a resource they can use with their teams.  Many users are now using the platform as a training programme, selecting relevant neurohacks, showing the videos, generating ideas about how they apply to their change and agreeing action plans. Feedback from our uses emphasises how much time this saves in identifying their own solutions and creating the training materials to explain how to tackle each issue. Feedback tells us that internal coaches are amplified by ChangeabilityPro®, not replaced by it. 

We provide an extensive range of measures from ChangeabilityPro®, designed to fit your specific needs. We are careful not to show all these measures to individual users because this is not a training platform, so we are not measuring whether they turned up or took part in a course.  

Another consideration is that whilst we can provide ChangeabilityPro® activity measures, the true test of value is outcome measures. The outcome from change management training and coaching is the confidence to take part in creating and take personal responsibility for adopting new ways of working. A leading indicator for these outcomes is confidence in managing change. This requires us to undertake sensitivity analysis, because confidence cannot be evidenced through competency assessments. 

As part of our implementation of ChangeabilityPro® we work with you to design the measures that you need to prove your return on investment. For example, we will devise measures that prove increased confidence, reduced elapsed time for adopting new ways of working, reduced cost of training and coaching and increased productivity. 

ChangeabilityPro® is designed to be embedded into existing rhythms rather than adding to the burden of “another job I have to do”. Users seek solutions from ChangeabilityPro® at their moment of need, when they have a difficult conversation with a team member anxious about changes to their role, or when they are preparing for a team meeting when they need to motivate and persuade team members to change their ways of working. 

Users develop habits, for example, a manager regularly shows video of change management techniques at their weekly team meetings. Staff with operational and customer facing roles that do not involve sitting in front of a laptop all day access the platform in breaks, in personal development time and before events including team meetings and workshops.  

Context matters, so this is not a tool that every member of staff needs regular access to. Our most consistent implementation model is access for those responsible for change including change managers, programme managers, transformation managers and networks of change agents/champions who access ChangeabilityPro® as part of their role in encouraging and persuading their colleagues to adopt new ways of working.  

ChangeabilityPro® does not have to start at the start of a change or transformation initiative. It has been specifically designed to provide solutions when they are needed and whilst it is helpful if platform subscription has been included from the start of a transformation initiative, it is not a requirement. ChangeabilityPro® can be included as part of the change management activities at any point. This supports the reality that there is never one change happening and that organisations are constantly transforming, and the need for practical, intuitive solutions to the stress and anxiety caused by change occurs at any time.  

ChangeabilityPro®’s model is specifically designed not to create additional burden because it delivers solutions at the point of need. The platform does not involve scheduled training sessions that pull people away from operations. During the pressure of change, this reduces rather than adds to disruption. 

The volume and pace of change is creating a crisis for managers and team leaders, who are spread so thin across multiple changes as well as trying to deliver their “business as usual” responsibilities, they are reporting ever higher levels of stress and anxiety. In the most recent global, annual Change Capability Survey, only 20% of respondents felt that the level of change was manageable.  

We know that Staff Engagement surveys consistently point to a lack of dissatisfaction with how change is managed. They are not unhappy with change, but how the approach to change makes them feel, with many citing anger at how change is “done to them” and they are not supported as their fatigue and levels of overwhelm increase.  

ChangeabilityPro® does not claim to replace human judgement, relational intelligence or deep contextual knowledge. It was designed for a specific gap: those moments when a person knows their subject but cannot find the answer they need quickly enough. When there is a blocker to change, ChangeabilityPro® quickly identifies a way forward and explains the reasoning behind the solution. This saves time, as users do not waste time on a general internet search which leaves them lost in a maze of general resources that describe the importance of the problem but do not provide the materials to solve it.  

ChangeabilityPro® is not a replacement for your existing change management training courses which provide valuable knowledge in the theories and models of change. ChangeabilityPro® builds on this knowledge, acting as the operational layer that helps people actually apply change capability in real work.  

ChangeabilityPro® does not replace the in-person coaching services that you provide, as it supplements the support from coaches by providing in the moment, at the point of need practical solutions to change dilemmas. This removes blockages to progress and enables those in a coaching programme to extend their learning as they have practical experiences to share with their coach.  

ChangeabilityPro® has been designed to support those moments when people need immediate support, when people are struggling to retrieve what they have already been taught. ChangeabilityPro® is a bridge between formal learning and live application, not a competitor to training and learning.  

ChangeabilityPro® helps those impacted by change to address the human needs triggered by adopting new ways of working. It does not try to replace your specific organisational context. Its answers concentrate on how someone feels, and how to de-escalate stress and anxiety, which is common to all change in all contexts.  

The context that ChangeabilityPro® supports is the human condition, where the answers address the different personality preferences, different learning styles and different perspectives about change at work.  

ChangeabilityPro® encourages judgement. Every change is complex, because every change requires a human to stop what there were doing and try something different. Human reactions cannot be reduced to a simple set of actions. For this reason, each solution provides an explanation of the situation and the perspective that it applies to generate its answer, so that users can take decisions about how they can apply it. This invites the user to consider how the solution connects to their own situation, with choices about how they decide to use the techniques.  

ChangeabilityPro® provides exponential growth for the reach of your team at a time when you have never been busier. The latest studies show that an average employee is juggling 14 concurrent change initiatives, grown from 10 only 3 years ago.  

We all face problems in real time, when we need immediate support. Colleagues are not always available when we need them, so when no colleague is available ChangeabilityPro® becomes “your best friend whispering the answer in your ear” from any device at any time. This is not a replacement for the expertise provided by a team of change professionals, but it will support someone at the precise moment they are facing a difficult conversation, must present or facilitate at a workshop or must reply to an email.  

No internal change team, however well-resourced, can be present at every critical moment across an organisation. ChangeabilityPro® provides trusted, high-quality advice, just as you and your team would do if you could reach everyone impacted by change.  

The solutions provided by ChangeabilityPro® are sourced from a ring-fenced set of sources. This avoids the provision of ideas from the wider internet, where it is impossible to control how up to date the answers are, the quality and response of the ideas.  

Whilst we protect the details of all the intellectual property that forms our source database, we can share that it includes materials that form the globally recognised certification in change management from APMG-International for Neuroscience for Change; Agile Change Agent and Agile Change Coach. We can also share that the source materials include books from a variety of authors specialising in change; transformation; project, programme and portfolio management; risk management. 

Critical to the quality of answers in ChangeabilityPro® is the perspective, which is that we cannot treat a change in isolation, and that the context our users are facing is of multiple, simultaneous change, with increasing volume and pace of change. This context is informed by the annual global Change Capability Survey, to ensure that the solutions provided by the platform reflect the real challenges and difficulties that exist today. 

ChangeabilityPro® specialises in answering the most searched for help on change management which includes how to address resistance to change; how to overcome change fatigue; how to balance innovation with change saturation and how AI is impacting the role of managers and team members. 

Building the capability for change in individual managers is not enough to create a culture that sustains change. We know that organisations still need to build the conditions for change and transformation at a systemic level and that this requires executive support.  

We know that getting support and finding executives who truly champion the capability for change is difficult. Too often the value of change management is overlooked. We have included many resources to support those engaged in building the appreciation and support for organisational change management.  

These resources include specific master classes aimed at senior leaders, tailored to their role as sponsors not of singular changes, but of their role in leading continually transforming organisations.  

ChangeabilityPro® has been designed specifically to support the creation of an organisation-wide capability for change. The answers it provides do not assume any prior change management training or knowledge, which empowers team leaders, line managers, people leaders and technical experts in your organisation to play their part in making change happen.  

Capability for change is a complex mixture of skills and practice. We know that if we teach top-level communication, facilitation and coaching skills, they require practice that builds their confidence before we can claim that a capability exists.  

This is why for every solution offered by ChangeabilityPro®, there are guidance notes written without jargon, along with templates, checklists and step by step guides to using workshop activities that support putting the solution into use. We know that only when someone “has a go” and uses the solution for themselves will they build their confidence to do it again and again, until it becomes an extension of their existing skills. 

This packaging of the solutions “ready for use” overcomes the risk that managers will become reliant on a “prompt and response” tool. The response itself is always to do something: create communications; hold conversations; create a tactical plan for change adoption.  

The scope of content included in ChangeabilityPro® is co-created with the Change Capability Community. As a member of the platform, you and your team will be able to funnel requests for content direct from your stakeholders, along with your own ideas for more solutions.  

We regularly hold virtual sessions where we can debate additional content, and we address these needs by adding new neurohacks every 2 weeks, new master classes every 3 months and training our closed-loop database of resources every week.