Challenges created by change
This challenge has been triggered by increasing adoption of AI by many of the consultancy’s clients, who are using AI to rapidly develop strategies and plans that in previous years they would have accepted from consultants. As a result, they are no longer prepared to pay for “materials preparation”.
This is creating a pressure for consultants to deliver immediate value from the moment they walk in. With the groundwork already done through ChangeabilityPro®, consultants can go straight into demonstrations, workshops, and conversations rather than spending the first weeks getting organised.
Reasons for choosing ChangeabilityPro®
Consultants can consult
Management consultancy attracts people who want to solve problems and work with people. ChangeabilityPro® is a full repository of change techniques so billable hours can shift from creating what already exists to identifying how solutions can be combined, altered and applied in new and exciting ways to solve new problems, especially those created by AI transformations.
It allows change plans to cascade efficiently through the organisation.
The structured content can be adapted by managers at different levels, adding their own context including team size and skills; customer and transaction types without the consultant needing to be involved at every layer. This multiplies the reach of the consultancy’s work without multiplying the billable hours.
Key areas of success
It transforms the consultancy’s value proposition.
Moving from a model where value is demonstrated through documentation and methodology to one where it is demonstrated through visible engagement, trust, and outcomes is precisely what clients are demanding. ChangeabilityPro® makes this shift commercially viable.
It enables consultants to upskill client teams directly.
Rather than doing the change work for the client, consultants can use the platform to build change capability within the business itself, training subject matter experts to lead their own changes. This is a more scalable and commercially attractive proposition for clients.
Results Achieved
The consultancy feels there has been a positive shift in perception and reputation because of their adoption of the ChangeabilityPro® platform:
Client satisfaction is higher. As value is delivered earlier, there is less opportunity for questions to arise about what the consultants are doing, why they are needed etc, which is never a positive story from those who feel they are transferring knowledge to them but seeing no return.
Solutions are more detailed. Consultants who can spend more time with clients from across the organisation are able to identify more of the subtleties of the impact of the change, and design relevant and practical solutions.
Billable hours are easier to justify and there is less friction about the cost of the assignment. Clients will query if they are paying for the creation of change methodology or content creation because “they have seen it all before” and suspect that they are paying for content that has been sold to countless clients before them. They do not query when they hear positive feedback about the insightful solutions being developed by the consultants, along with the guidance and support to adopt the solutions.