Challenges created by change
The board are driving significant investment in AI tools as part of their growth and innovation strategy. The impact is starting to be felt in roles as diverse as marketing to finance, with many people finding established responsibilities removed from their roles.
Supporting managers at all levels is a priority, because of the continuous nature of the changes and the growing levels of uncertainty about roles, expectations, skill requirements and an underlying concern about redundancy.
Reasons for choosing ChangeabilityPro®
Provides immediate support
The head of Learning and Development was adamant that training courses were not the answer. In her words, these courses are “too little too late”. Between booking and attending courses, anxiety levels rise past an acceptable level, and support is a continuous need, so a couple of days of training is not enough.
Puts managers in control
With so much change taking place, managers have reported feeling like “order takers” so the support solution could not worsen this situation by imposing one style of help. Having a coaching tool that managers could talk to and express their fears in their own way and get the answers they need when they need them is part of empowering leaders at this sensitive time.
Support becomes integral to their roles
The ease of access to techniques builds a capability for managers to explain change, plan activities for their teams and measure progress. This generates a capacity for creating new ways of working which aligns to the volume of change taking place.
Key areas of success
Coaching not training
Feedback has been excellent, because as one of them has said “this is genuine help when I need it, without having to arrange coaching sessions and break off from my work to attend.”
Managers describe how being able to describe their challenge, and receive answers tailored to the situation they have described makes them feel as if they have someone helping them with their homework! The advice, the techniques and the guidance and materials to help them apply the techniques feels personal to their situation.
No barriers
There are no expectations of expertise in change and transformation. The one thing that a manager knows about is the situation they are struggling with, and that is all they need to get value from ChangeabilityPro®. They tell the platform what is worrying them or what they want to achieve, and the answers will be provided in video and written format, with choices of checklists, templates and guidance notes to help them follow the instructions and put the solution into operation.
Relevance
Coping with change is a focus point for everyone, and ChangeabilityPro tailors its guidance and solutions to situations that occur during change and transformation. The techniques build a broader leadership skill, but this is a happy by-product, not a design principle. Managers are time poor and they want answers relevant to challenges created by constant, high volumes of change, not descriptions of key leadership qualities.
Results Achieved
The organisation is seeing early but meaningful results, which align to the experience of other clients of the ChangeabilityPro platform:
Change is less feared because managers feel supported and empowered. Feedback during performance reviews with the lead group of managers given access to ChangeabilityPro have all identified a greater feeling of confidence.
Productivity efficiencies as managers are not absent from their roles to attend lengthy training courses. Whilst activity on the platform is high, the number of training days saved using the platform is considerable, as previously they attended a 3 day “leading change” course.
Cost efficiencies as the cost of the platform is less per user than traditional change management training options. Learning and Development are reporting a four figure saving per manager in development costs in the first year of operation of the platform.